Quality Assurance Automation Analyst
About The Role:
We are currently seeking a Quality Assurance Analyst to join our Business Process team within Operations Strategic Support. The Business Process team provides process analysis and improvement solutions; utilizing technology enablers like Appian, LiquidOffice, Automation Anywhere and DocuSign to build custom applications that automate the enterprise's core processes. As a Quality Assurance Analyst, you will be responsible for project execution and change management, testing automation and troubleshooting, defect tracking, testing environments and continuously improving process quality.
The Impact You'll Make:
• Independently review and analyze automated changes to the firm's business processes.
• Partner with Business Process Analysts, Business Process Engineers and Subject Matter Experts to determine expected results of changes.
• Document automated test plans and test cases appropriately taking into consideration the scope of change, risk profile and technical complexities.
• Identify and communicate risks to project delivery; recommend mitigation strategies.
• Design and develop automated test scripts utilizing an existing automation framework.
• Identify appropriate technology required for effective and sustainable automated testing.
• Maintain and update automation scripts for the Appian, LiquidOffice Business Process Management Suite (BPMS) and other vendor platforms as needed.
• Create and maintain comprehensive test plans based on user story acceptance criteria.
• Execute automated and manual test cases; identify undesired or unexpected behaviors.
• Schedule recurring automated tests to monitor the quality of processes and project releases.
• Analyze the results of test runs and determine the root cause of the deficiencies.
• Document and communicate results and issues to project teams and key stakeholders.
• Identify the proper components required to create and maintain testing environments.
• Support project teams as projects are migrated through development, user acceptance and production environments.
• Research quality assurance automation standards and best practices.
• Collaborate with quality assurance associates in Information Technology; be an active member in the QA Community of Practice (QA CoP).
• Continuously deliver on quality assurance improvements that positively affect Baird's business units.
• Partner with cross-functional project teams; focus on building quality project deliverables.
What You'll Bring To Baird:
• A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of quality assurance, process analysis, business analysis, software development, and project management, preferably within a diversified financial services firm.
• BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred, but equivalent experience is also considered.
• Proficient with Java and Python programming languages.
• Proficient with Selenium Web Driver automated testing platform.
• Familiar with Cucumber and Locust Testing Frameworks.
• Understand database architecture and querying; proficiency with SQL.
• Strong analytical skills with the ability to perform complex problem solving.
• Excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team.
• Ability to explain technical aspects across the organization; communicating appropriately to stakeholders with varying levels of technical knowledge.
• Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth.
• Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm.
• Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint and Visio.
• Experience with load and performance testing is considered a plus.
• Experience with Application Interface Program (API) testing and/or development is considered a plus.
• Position based from Baird's global headquarters in Milwaukee, WI with 1 day/week work from home flexibility.
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